LOCAL DELIVERY (WITHIN MALAYSIA)
Q1: What is the cost for shipping within Malaysia?
We provide FREE Pos Laju shipping on all orders within Malaysia, including Sabah & Sarawak. Tracking numbers are emailed once posted.
Q2: How long does it take for my parcel to reach me?
We post all orders made before 1PM, Monday – Friday on the same day via Pos Laju. Pos Laju is a next day delivery service and makes deliveries Monday – Saturday, excluding the first Saturday of every month and local public holidays (Malaysia). Orders made on Friday, after 1PM will only be shipped on Monday. If customers do not receive their order within 3 working days, please contact our customer service department to track your order.
INTERNATIONAL DELIVERY (WORLDWIDE)
Q1: What are the international shipping methods?
Laluna.my ships all:
- Singapore orders using Pos Laju / SF Express Courier Service. Transit time is 2 – 4 business days.
- Indonesia and Australia orders using Pos Laju / Aramex Express Courier Service. Transit time is 5 – 7 business days.
- Brunei orders using Pos Laju / SF Express Courier Service. Transit time is 3 – 4 business days. DHL, Aramex and FedEx is an Express Mail Service that requires either 2 – 4 business days or for some remote area 5 – 7 business days for transit time between airports.
Q2: What are the shipping costs?
Free Shipping – Minimum Order
Pos Laju / Ninja Van
Pos Laju / SF
Pos Laju / ARAMEX
* If you cannot find your country in the list above, please email us at [email protected], we will assist you from there.
Q3: Customs and Import Charges
Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.
Unfortunately, we have no control over these charges, and cannot tell you what the cost may be, as customs policies and import duties vary from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting
Q4: How long does it take for my parcel to reach me?
SF Express, DHL and FedEx (Express Shipping):
The transit time between airports ranges from 5 – 7 days. These transit times are subject to custom’s clearance, transport conditions and volume of mail traffic.
You may track your international parcel here:
Pos Laju: https://www.pos.com.my/quick-access/track-trace/
SF Express: http://www.sf-express.com/sg/en/dynamic_functions/waybill/